Last updated: April 13, 2026
At Formfy, we want every customer to be confident in their purchase. This policy explains when and how you can request a refund for Formfy license keys and credit packages purchased from shop.formfy.ai.
Formfy is a software-as-a-service (SaaS) platform. Purchases on shop.formfy.ai deliver a digital license key by email within minutes of checkout. The license key unlocks access to your Formfy account, including the AI form builder, e-signatures, SMS and email delivery, and signed-record storage.
Because Formfy is a digital product, our refund terms are specific to the activation status of your license key.
You may request a full refund within 30 days of purchase, provided that:
shop.formfy.ai/activate, andRefunds requested under these conditions are processed in full, with no restocking or processing fees.
Once a license key is activated and credits are added to your Formfy account, the purchase is considered delivered and consumed under standard digital-goods practice. We are unable to refund:
If you activated your key by mistake within minutes of purchase and have not used any credits, please contact us — we review these cases individually and aim to be reasonable.
To request a refund, email contact@formfy.ai with the following information:
We respond to all refund requests within two (2) business days.
Approved refunds are issued to the original payment method used at checkout. Processing times depend on your payment provider:
Bank processing times are outside Formfy's control. If you do not see your refund after 10 business days, please contact us and we will assist in tracing it with the payment provider.
You can cancel an active subscription at any time from your Formfy account dashboard. Cancellation takes effect at the end of the current billing period, and you will retain access to your remaining credits and signed-record history through that date. We do not pro-rate cancellations within an active billing period.
If you were charged in error, charged twice for the same order, or your license key was not delivered after a successful payment, contact us immediately at contact@formfy.ai. We will investigate and issue a corrective refund or re-deliver your license key, whichever applies.
If you have an issue with a charge, please contact us first — we resolve almost all issues within two business days. Initiating a chargeback before contacting us may delay resolution and can result in your Formfy account being suspended pending investigation.
Because Formfy is a digital product delivered electronically, there is nothing physical to return. Refunds (where applicable under Section 2) are processed entirely through the original payment method without requiring any return shipment or product return.
Customers in the European Union and the United Kingdom have the right to withdraw from a digital purchase within 14 days under the Consumer Rights Directive (Directive 2011/83/EU) and the Consumer Contracts Regulations 2013, except where the digital content has begun to be delivered with the customer's express prior consent and acknowledgment that this waives the right of withdrawal.
By activating your Formfy license key, you provide express consent to begin the supply of digital content and acknowledge that you lose the right of withdrawal under those regulations from the point of activation.
The 30-day refund window described in Section 2 of this policy applies in addition to, and is more generous than, the statutory minimums under EU and UK consumer law for unactivated digital goods.
We may update this Refund and Return Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be announced by email to active customers at least 14 days before taking effect.
For any questions about this policy or to submit a refund request:
Email: contact@formfy.ai
Response time: Within 2 business days
Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time